Most orders placed through our store will ship within 1-2 business days. When choosing your shipping option, you will note that approximate shipping lead times in number of business days are given. 

If you have specific questions about shipping lead times to your address, please contact us at  info@urbangoprep.com.

The following products carry a 90 day warranty from date of shipment:

• Flashlights
• Emergency crank flashlight / radios
• Multi-tools
• Multi-knives

If any of the above becomes defective within the warranty coverage period, please contact us by email at info@urbangoprep.com, and include the following information:

• Order number
• Date of Purchase
• Description of the issue or defect with the product

Upon warranty return authorization, Urban Go Prep will provide prepaid shipping instructions.

Product replacement or refund for defective items within warranty  will be made at the discretion of Urban Go Prep. 

Yes, with the following requirements:

• Products are returnable if they are unused and  in the original packaging.
• Essentials kits that were shipped in vacuum sealed pouches are returnable as long as the pouch seal is not broken
• All returns must be requested with 10 calendar days of receipt of shipment
• All returns must be pre-authorized by contacting us at info@urbangoprep.com.
• Shipping costs for non-warranty returns to Urban Go Prep are customer responsibility  

We are committed to your satisfaction with our products.

If you are not satisfied with your order on receipt, please contact us immediately, and we'll do everything we can to fix it for you!

Questions about our policy?   Click here